OpenEye : a framework to understand, decide and act in complexity.

Challenges connected through the framework = Shared understanding of the topic
Transformation topic
The six areas and four key relationships in the OpenEye frameworkTechnicalcontext(performance = efficiency)Humancontext(performance = engagement)Organisationalcontext(performance = coherence)Economiccontext(performance = Value/ROI)Practical thinkingTheoretical thinkingVisualthinkingIntuitivethinkingFactsDigitalFeelingsPeopleValueInnovationAnalysisOrganisationIntentionStrategy

Like a camera lens, OpenEye brings understanding and resolution of the topic into focus, by connecting facts, feelings, value and analysis;
enables you to zoom in on intention to clarify the desired goal; and zoom out to the context to put action in context.

Connect challenges to build a shared vision and make better decisions and take action.

Bring out what each person sees, experiences and seeks.

Transformation
topic
Technical feasibilityIT team
Lived experienceHR team
User needsBusiness team
Value to createExecutive team
Return on investmentFinance team
Transformation contextTransformation team

Give every challenge a place and a role.

Shared vision of the
transformation topic
Technical
context
People
context
Organisational
context
Economic
context
FunctionSolution
ExperienceEngagement
ModelProcess
AdvantageImpact
IntentionReal need
Visual
thinking
Practical
thinking
Intuitive
thinking
Theoretical
thinking

Click the headings to display the steps.

Connect knowledge to build shared outcomes.

FactsValue
Value proposition
FeelingsAnalysis
Operating model
IntentionContext
Action plan
Shared understandingDecide and act together
Stakeholders aligned around an OpenEye framework filled with icons and sticky notes

One framework, 6 versions to accelerate transformations.

Click the 3 stages to explore the framework versions.

Qualification

ProblemConcernInconsistencyDissatisfactionNeed

Identify the real need and tensions

Deliverables

  • Qualified need
  • Tensions and challenges

Qualification resultUnderstand a complex problem

Definition

SolutionBuy-inCoherenceConvictionsProposition

Establish a shared strategic intention

Deliverables

  • Strategic proposition
  • Expected impacts

Definition resultResolve through a shared intention

Creation

ActionInteractionArchitectureObjectiveSolution

Develop concrete, testable solutions

Deliverables

  • Solutions to test
  • Expected results

Creation resultUnderstand the proposed solution

Design

UsageExperienceStructureInspirationUsage

Design uses and the target experience

Deliverables

  • Prototype (UX/UI)
  • Journeys and uses

Design resultResolve through a concrete use

Evaluation

ResultAppreciationDiscernmentValueBenefits

Measure benefits and value created (ROI)

Deliverables

  • Expected benefit
  • ROI & indicators

Evaluation resultUnderstand the results achieved

Observation

ObservationExperiencefeedbackLessonslearnedPerspectivesFeedback

Build on experience feedback and adjust

Deliverables

  • Field feedback
  • Lessons and adjustments

Observation resultResolve through continuous improvement

  1. 1Need Qualification
  2. 2Proposition Definition
  3. 3Solution Creation
  4. 4Usage Design
  5. 5Benefit Evaluation
  6. 6Learning Observation